Are you looking to purchase a new fish for your tank?
PetSmart offers a wide range of piscine pets for customers to choose from. These include minnows, angelfish, goldfish, platys, and even sharks. Some fish can be difficult to care for and there is a risk they could get sick or even die. If this happens, you are sure to want to go to the store and get your money back or exchange it.
So, let’s take an in-depth look at the PetSmart fish return policy and what it involves.
Contents
About The Fish Return Policy at PetSmart
You can return a fish to the store you bought it from within fourteen days. You will usually have the option of exchanging the pet for another one or receiving a refund. Let’s take a closer look at this procedure and the various conditions.
What you need to bring
It should go without saying that you have to bring the unwanted piscine pet to the store with you. You will also need to take your receipt and a valid form of photo ID. In some cases, you will need to take a small vial of tank water with you.
If your repayment is approved, you will receive the money in your bank account. This usually takes between three and seven days. Once your compensation has been successfully processed, you will receive a confirmation email from the company.
Without a receipt
It is always best to provide the receipt when you are asking for repayment. However, these tiny pieces of paper can easily get lost if you are not careful. Fortunately, some stores accept other methods as proof of purchase if you have lost the receipt.
However, you will not need a receipt if you are part of the PetSmart Rewards program. The store is likely to be able to pull up your purchase history and see when you bought the pet. The member of staff may even be able to print off a copy of your receipt for the company’s records.
What To Do With Your Dead Piscine Pets
If your piscine pet has passed away, you need to take it back to the store within fourteen days of purchase. You need to bring the original receipt with you as well as a form of photo ID.
It is best to bring a sample of the tank water so that it can be analyzed by a member of staff. You need to make sure that you bring the dead fish to the store in a secure container. After the analysis is complete, you will be informed whether or not you are eligible to receive a refund. You can also choose a new piscine pet of the same value if you wish.
Water test
If you have several fish in a tank, you may be worried about the water quality. This may be particularly worrying if your pets keep getting sick or dying. A member of staff will test the water for you if you bring a water sample to the store.
The member of staff will perform a simple test and tell you about the safe and unsafe parameters. You may find that you need to improve the quality of the water in your tank before adding new piscine pets. The store staff will be able to provide you with advice on the best way to do this.
Test results on the spot!
The water testing process is provided free of charge by a member of staff. You will receive the results straight away and be informed whether or not you need to take action. If the water parameters are out of balance, you will be taught what to do to correct this.
